Willetts & Doig Optometrists is a well-established independent optical practice based in the heart of Cowes on the Isle of Wight. Known for our clinical expertise, personal approach, and strong community ties, we provide a warm, professional environment where patients feel genuinely cared for and staff feel truly valued.

Our practice is located in picturesque Cowes, a vibrant coastal town renowned for its sailing heritage, stunning sea views, and relaxed lifestyle. With independent shops, cosy pubs, beaches just a short walk away, and a lively high street, Cowes offers a beautiful and welcoming setting to work and live. Whether you’re local or looking for a refreshing change of pace, it’s a fantastic place to be part of a close-knit community.

We are seeking a reliable and enthusiastic full-time Optical Assistant to join our small, friendly team. This is a hands-on role suited to someone who enjoys working with people and is confident in both technical and customer-facing tasks. Experience in
optics is desirable, but full training will be provided for the right candidate.

Key Responsibilities

As part of a small independent team, you will be involved in all aspects of practice life. These are among some of the jobs that will be expected to be carried out:

• Welcoming patients and providing exceptional front-of-house service
• Dispensing glasses accurately and confidently
• Adjusting and fitting frames to ensure comfort and proper alignment
• Performing and managing all frame repairs, including minor and more advanced fixes
• Managing collections and providing aftercare support for patients
• Handling and advising on contact lenses, including orders, deliveries, and queries
• Conducting pre-screening tests (full training provided if necessary)
• Managing patient records and appointment diary using our practice management system (PMS)
• Handling telephone and email enquiries in a professional and efficient manner
• Ensuring the practice is clean, well-presented, and welcoming

What We’re Looking For

• A warm, professional communicator
• A driven individual who learns quickly on the job
• Strong attention to detail and a hands-on approach
• A proactive team player with a willingness to take initiative
• Experience in optics or a strong background in customer service/retail
• Confidence in multitasking and managing responsibilities independently

You Will Also Receive:

• 28 days holiday (including bank holidays)
• An extra day off for your birthday
• Cycle to Work Scheme
• Competitive salary based on experience
• Staff discounts on eyewear and lenses
• Supportive, team-focused environment
• Opportunity to develop your skills within a respected independent practice

Apply Now
If you’d like to join a practice that values quality over quantity, builds long-term relationships with patients, and supports the professional growth of its team, we’d love to hear from you.

Click apply and we will ensure you are contacted as soon as possible by one of our team.